Bengal Bat's Privacy Policy & Data Protection

Bengal Bat (bengalbat.im) takes your privacy seriously. This Privacy Policy explains how we collect, store, and use your personal information. By using the Bengal Bat platform, you are considered to have agreed to this policy.

This Privacy Policy applies to the Bengal Bat website, mobile app, and all associated services. It comes into effect whenever you create an account, place a bet, make a deposit, or contact customer support.

Bengal Bat believes every user should have full control over their own data. That's why we are always transparent about what information we collect, why we collect it, and how long we keep it.

Bengal Bat collects two types of information — data you provide directly and data collected automatically.

We only collect information that is necessary to provide our services and meet legal obligations. Collecting unnecessary or excessive data goes against our policy.

Bengal Bat uses your information for the following purposes:

• Account Management: For registration, login verification, and account security.
• Service Delivery: For processing bets, deposits, withdrawals, and bonuses.
• Customer Support: To resolve your complaints and queries promptly.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To comply with AML (Anti-Money Laundering) and KYC regulations.
• Service Improvement: To analyze usage patterns and deliver a better experience.
• Promotional Communications: To send you offers and updates with your consent.

Bengal Bat never sells your personal data. However, limited information may be shared in the following circumstances:

• Payment Processors: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process deposits and withdrawals.
• Legal Authority: Information may be disclosed pursuant to a court order or government directive.
• Technology Partners: Encrypted data is shared with cloud service providers for platform operations.
• Fraud Prevention Agencies: Limited data may be shared with specialist agencies to help detect fraudulent activity.

Bengal Bat uses cookies on its website and app. Cookies are small data files stored in your browser. We use the following types of cookies:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: Measures website speed and performance.
• Functionality Cookies: Remembers your preferred language and settings.
• Analytics Cookies: To analyze user behavior and improve our services.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the platform.

Bengal Bat retains your data only for as long as necessary. General guidelines are outlined below:

• Active Account Data: For as long as your account remains active.
• Transaction Records: 5 years from the date of the last transaction (as required by law).
• KYC Documents: Up to 5 years after account closure.
• Log Data: Up to 12 months.
• Marketing Data: Deleted immediately upon opt-out.

Once the designated period has passed, your data is securely deleted or anonymized so that you can no longer be identified.

Under Bengal Bat's Privacy Policy, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data unless we are required to retain it by law.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Data Portability: You can receive your data in a commonly used, portable format.
• Right to Lodge a Complaint: If you have any concerns about data protection, you can contact us directly.

Bengal Bat strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect personal data from minors.

• Age verification is carried out at the time of registration.
• Date of birth and identity verification are carried out as part of the KYC process.
• If a user is found to be under 18, their account is immediately closed and their data is deleted.

Bengal Bat uses industry-standard security measures to protect your data:

• TLS/SSL Encryption: All communications are conducted through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Restricted Access: Only authorized personnel can access specific data.
• Data Backup: Your data is kept secure through regular backups.

Please note that no transmission of data over the internet is 100% secure. You can also help protect your account by using a strong password and keeping your login credentials confidential.

Bengal Bat reserves the right to update this Privacy Policy May be updated. If changes are made, we will:

• We will publish the updated version on this page and revise the date accordingly.
• You will be notified at your registered email address in the event of any significant changes.
• A pop-up notification may be displayed when you log in to the platform.

If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance. Continuing to use the platform constitutes acceptance of the new policy.

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us:

• Email: support@bengalbat.im
• Live Chat: Available 24/7 — log in to the platform to start a chat
• Help Center: Help Center Full details available on the page